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Privacy policy

Privacy Policy – Darkstims Limited

This Privacy Policy describes how www.darkstims.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit, sign up, or make a purchase.

Collecting Personal Information

We collect the following categories of Personal Information:

1. Device Information

  • Examples: browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and site interactions.

  • Purpose: load the Site correctly, perform analytics, detect fraud, and optimize user experience.

  • Source: automatically through cookies, log files, pixels, and tags.

  • Disclosure: shared with Shopify and advertising/analytics partners.

2. Order Information

  • Examples: name, billing/shipping address, payment information (card or other accepted methods), email, and phone number.

  • Purpose: fulfil orders, process payments, arrange shipping, provide confirmations, prevent fraud, and communicate about orders.

  • Source: provided directly by you.

  • Disclosure: shared with Shopify, payment gateways, shipping and fulfilment providers, and fraud-prevention services.

3. Customer Support Information

  • Examples: order history, correspondence, and any other information you provide.

  • Purpose: resolve issues and provide support.

  • Source: collected directly from you.

  • Disclosure: shared with support platforms and tools we use.

4. SMS and Email Marketing Information

  • Examples: email address, mobile phone number, consent status, engagement data (opens, clicks, replies).

  • Purpose: with your explicit consent, to send promotional offers, abandoned cart reminders, shipping updates, and marketing messages.

  • Source: collected when you provide contact details and agree to receive marketing communications.

  • Disclosure: shared with messaging providers (e.g., Klaviyo, Twilio, Shopify Email, etc.) for delivery only.

SMS Marketing Disclosure:
By providing your phone number, you agree to receive recurring automated marketing text messages from Darkstims Limited at the number provided. Consent is not a condition of purchase. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at help@darkstims.com.

Minors

Our Site is not intended for individuals under 18. We do not knowingly collect data from children.

Sharing Personal Information

We share information with trusted service providers to deliver our services, such as:

  • Shopify (store platform) – Shopify Privacy Policy

  • Payment gateways (e.g., Stripe, PayPal)

  • Shipping providers (e.g., Royal Mail, couriers)

  • Marketing/messaging platforms (e.g., Klaviyo, Twilio, Google, Meta Ads)
    We may also share information to comply with legal obligations or enforce our rights.

Behavioural Advertising

We may use your Personal Information for targeted advertising through platforms such as Google Ads, Meta (Facebook/Instagram), and others. This includes sharing browsing and purchase data with advertising partners to display relevant offers.

Opt-outs:

Using Personal Information

We use Personal Information to:

  • Provide products and services.

  • Process payments and fulfil orders.

  • Deliver shipping and transactional updates (via email or SMS).

  • Communicate promotions and offers (if opted in).

  • Detect fraud and comply with law.

GDPR (EEA & UK)

If you are located in the EEA or UK, we process your data under these lawful bases:

  • Your consent.

  • Contract fulfilment.

  • Legal obligations.

  • Legitimate interests (fraud prevention, advertising, analytics).

Rights: You may access, correct, update, or request deletion of your Personal Information. You may also withdraw consent to marketing at any time. Contact help@darkstims.com.

CCPA (California)

California residents have the right to:

  • Know what Personal Information we collect.

  • Request access or deletion.

  • Opt out of sale or sharing of data.
    To exercise these rights, contact help@darkstims.com.

Retention

We retain Personal Information for as long as necessary to provide services, comply with legal obligations, or until you request deletion.

Cookies

We use cookies for site functionality, analytics, and advertising. You can manage cookies via your browser settings. Blocking cookies may limit functionality.

Do Not Track

We do not change data collection practices when we detect “Do Not Track” signals, due to lack of industry standard.

Changes

We may update this Privacy Policy periodically to reflect new practices, technologies, or legal requirements.

Contact

Darkstims Limited
Unit 8 Chancerygate Business Centre
Whitelead Road
Hemel Hempstead
HP3 9HD
United Kingdom

Email: help@darkstims.com

Last updated: 11 October 2025